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ADMINISTRATIVE CONCEPTS, INC. - A THIRD PARTY ADMINISTRATOR Member Provider Client Home Solutions Accidental Association & Individual Employer Group Supplemental Leave Products Life Threatening Insurance Self Insurance Travel About ACI Who we are Blog Careers Contact Us Your Clients, Our Focus A new facility, new brand, and a strengthened heart for service with intention, integrity, and compassion. We Provide Experienced Administrative Services Accidental Broad experience with diverse plan and program designs for Employer Groups, Schools, Associations, Camps, Sports, and Entertainment. Learn more Association & Individual Our expedient claim handling is driven by accurate automation and personal customer care within our call center for Hospital Indemnity and Limited Benefit plans. Learn more Employer Group Supplemental Seamless group administration for the employer and employee on all group supplemental products, such as GAP, Dental, Hospital Indemnity, and Limited Benefit plans. Learn more Leave Products Extensive experience in providing the full range of administration services for Statutory Disability, Disability Income and Paid Family Leave benefits. Absence Management coming soon. Learn more Life Threatening Insurance Understanding and compassionate staff providing empathetic, personal service in products such as Accidental Death & Dismemberment, Cancer programs, and Critical Illness. Learn more Self-Insured Products Seamless group administration for the employer and employee on Minimum Essential Coverage (MEC), Minimum Value Plans (MVP) and Employer Group Health plans. Learn more Travel Diverse travel portfolio, including Business Travel Accident (BTA), International Inbound, Student Study Abroad, and Individual & Group Leisure Travel plans. Learn more Get started now! If you are looking for an Administrator to serve as your back office... Schedule a call Services We Offer for Administration of Your Program ACI performs all of the administration services for a program and can customize a package of services that best integrates with your platform. We look to be an administrative partner who satisfies the needs you must have addressed. Claims Processing New Claim Intake system supporting an experienced team of Claims professionals, proficient in a wide variety of products. COBRA & Coverage Extension Services Providing COBRA administration, including the American Rescue Plan Act of 2021. Commission Payments ACI provides multi-level commission payment services. Enrollments, Billing & Premium Collection Offering enrollment, billing and premium collection platforms to meet the specific needs of your program. Fulfillment Services Delivering fulfillment services, including ID card issuance, welcome letters, and claim submission instructions to members. Policy & Certificate Issuance Offering policy and certificate issuance at the group and individual levels. Absence Management Coming Soon! Why our customers love ACI Here are just a few examples of why our vendors, carriers and agents love partnering with us! Insurance Carrier We’ve been working with ACI for many years now and are delighted with the partnership that has developed. They are true professionals in every sense of the word. The ACI staff, from the president to the customer service team is approachable, available and extremely responsive to our needs. In summary, their superior customer service and personalized attention has allowed us to meet and exceed our business goals.” Vendor It is the people at ACI that really set them apart from other administrators. They are trustworthy, knowledgeable, innovative, astute, technical, highly responsive and above all … caring. We hold our partnership with ACI in the highest regard. In all honesty, we could write a book on our admiration for you all.” Insurance Agent We are extremely satisfied with our working relationship with ACI. ACI has provided helpful, reliable, and efficient service during our partnership, and we are continually impressed with ACI employees’ prompt communication on a wide variety of matters. ACI has provided excellent service to our team and staff and students.” Insurance Carrier ACI is a true business partner. They’ve taken the time to understand our business and have immersed themselves as part of our team. This partnership has allowed us to grow and thrive in our business.” Insurance Carrier I see your work product and lately have received several compliments appreciating your timely, professional and clear communications with our customers. Thank you for the excellent claim service!” Insurance Agent We had ACI step in on a large block of accident medical customers under difficult circumstances, and they exceeded every expectation we had. Payment accuracy, timeliness, and outstanding customer service turned what we expected to be a stressful service transition into a major customer plus for us. I have been in this business for a little over 40 years, and would recommend ACI to anyone without hesitation. Insurance Agent …my personal thanks for all of the support ACI has provided over these many years. You have once again cemented a loyal relationship due to your first rate service.” Insurance Agent I just want to let you both know how much I appreciate the job ACI has done in getting our claims straightened out! I know it has not been easy, and we are still not finished, but you have both been responsive and patient and I believe I am seeing that light at the end of the tunnel and it is not an oncoming train!” Vendor ‘We’ve worked with countless clients and TPAs to provide COBRA Administration to companies over the last 19 years. ACI stands at the top of our business partner list for professionalism and integrity. ACI provides easy implementation procedures and work flows for the clients and vendors. Their reporting of information is always timely and accurate. The element of ACI that is most impressive to us is the staff. Every person at ACI that we have dealt with truly cares about doing the right thing, producing the best outcome and providing great service. Dedicated people make a good Company great and ACI is a great company.” Latest news from our Blog feed We’ve Got a New Look & a Strengthened Commitment You may have noticed that things have been looking a little different around here lately, and... Learn more Our Blog is Coming Soon! Coming October 2021! Come back for more updates. Learn more Get started now! Have a conversation with us to understand how we can assist you in making your program successful. (Don’t worry, we do not direct sell and will not be competing for your clients!) Providing Administration Services since 1997 Site About Contact Us Company Privacy Policy We are social Facebook LinkedIn © ACI 2024, All Rights...